Vocational Placement Kit-TLIM0018 Develop low risk heavy vehicle driving behaviours in others Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

weeds and diseases AHCIRG338 Troubleshoot irrigation systems AHCNSY308 Maintain nursery plants AHCPCM305 Implement a plant nutrition program AHCPCM306 Provide information on plants and their culture AHCPMG302 Control plant pests

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR301 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDES201 Follow a design process CUAANM302 Create 3D digital animations BSBADM311 Maintain business resources BSBDIV301 Work effectively with diversity BSBFIA301 Maintain financial records BSBINN301 Promote innovation in a team environment If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Core units BSBSUS401 Implement and monitor environmentally sustainable work practices

Vocational Placement Kit-TLIM0018 Develop low risk heavy vehicle driving behaviours in others Learner Guide aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.