Learner Guide-CPPCLO4102 Supervise cleaning staff TAE Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM26001 Lay up composites using open moulding techniques MEM26004 Make basic plugs for composites fabrication MEM26005 Make basic moulds for composites fabrication MEM26006 Mark and cut out sheets for composite use MEM26007 Select and use reinforcing appropriate for product MEM26008 Select and use resin systems appropriate for product MEM26009 Select and use cores and fillers appropriate for product MEM26011 Determine materials and techniques for a composite component or product MEM26012 Record and trial work processes for one-off composite products MEM26013 Select and use composite processes or systems appropriate for product MEM26014 Adjust resin chemicals for current conditions MEM11016 Order materials MEM13001 Perform emergency first aid MEM13002 Undertake work health and safety activities in the workplace MEM13003 Work safely with industrial chemicals and materials MEM15004 Perform inspection MEM16004 Perform internal/external customer service MEM16005 Operate as a team member to conduct manufacturing

Units of competency BSBSMB404 Undertake small business planning AHCBUS404 Operate within a budget framework TLIR4002 Source goods/services and evaluate contractors BSBSMB405 Monitor and manage small business operations If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources If you require RPL Kits with comprehensive benchmarking

s abilities in the workplace and who currently is (or has previously worked) in a supervisory position to the candidate

Learner Guide-CPPCLO4102 Supervise cleaning staff TAE Core units SITXCCS015 Enhance customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce