Learner Guide-MSL974031 Prepare, standardise and use solutions HLTINFCOV001 aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

Units of competency CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCCCS020 Respond effectively to behaviours of concern CHCMHS007 Work effectively in trauma informed care CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCSM005 Develop

* UEERL0004 Disconnect - reconnect electrical equipment connected to low voltage (LV) installation wiring* UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures* Elective Units UEERA0070 Resolve problems in central plant air conditioning systems UEERA0097 Install

Units of competency SITXHRM003 Lead and manage people SITXHRM001 Coach others in job skills SITXMGT001 Monitor work operations SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUASTA313 Operate staging elements CPCCWHS1001 Prepare to work safely in the construction industry CUASTA312 Install staging elements CUASTA211 Develop basic staging skills CUASTA212 Assist with bump in and bump out of shows CUAWHS312 Apply work health and safety practices If you require RPL Kits with comprehensive benchmarking

Learner Guide-MSL974031 Prepare, standardise and use solutions HLTINFCOV001 aggressive or abusive customers SITXINV006Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce