aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking
Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C If you require RPL Kits with comprehensive benchmarking
health and environment policies and procedures FWPCOT3303 Prepare sketches and drawings FWPCOT3280 Replace saw blades
policies and procedures in the construction industry TLIB3015 Undertake site inspection TLIF2006 Apply accident-emergency procedures TLIF2010 Apply fatigue management strategies TLILIC0008 Licence to operate a non-slewing mobile crane (greater than 3 tonnes capacity) Elective units TLILIC0010 Licence to operate a slewing mobile crane (up to 20 tonnes) TLILIC0013 Licence to operate a slewing mobile crane (up to 60 tonnes) CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level CPCCLTC4001 Licence to operate a tower crane CPCCLTC4002 Licence to operate a self-erecting tower crane have been added to elective Group B HLTAID011 Provide first aid If you require RPL Kits with comprehensive benchmarking
Core units BSBWHS201 Contribute to health and safety of self and others Elective units BSBSUS201 Participate in environmentally sustainable work practices BSBITU212 Create and use spreadsheets BSBITU111 Operate a personal digital device BSBITU112 Develop keyboard skills BSBITU211 Produce digital text documents If you require RPL Kits with comprehensive benchmarking
Assessment Kit-CPCCDE4004 Finalise demolition activities and supervise property handover TLI aggressive or abusive customers SIRXCEG006Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of