Learner Resources-AURAEA001 Identify environmental and sustainability requirements in an automotive service or repair workplace AUR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency BSBPRC402 Negotiate contracts FNSORG501 Develop and manage a budget BSBWRT411 Write complex documents BSBPEF501 Manage personal and professional development BSBOPS504 Manage business risk CUAFIM511 Source funding for projects BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCIRG338 Troubleshoot irrigation systems AHCIRG342 Interpret irrigation plans and drawings AHCIRG345 Install pressurised irrigation systems AHCIRG337 Measure irrigation delivery system performance AHCWRK405 Implement and monitor environmentally sustainable work practices AHCIRG339 Monitor soils under irrigation * We can develop additional elective units that are not listed on request (Please contact us for further information)

assess and control safety risks SITXCOM007 Show social and cultural sensitivity If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCCS020 Respond effectively to behaviours of concern CHCCCS009 Facilitate responsible behaviour CHCAGE005 Provide support to people living with dementia CHCCCS008 Develop strategies to address unmet needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-AURAEA001 Identify environmental and sustainability requirements in an automotive service or repair workplace AUR aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all