Decision-Making Tools Customer-centric value creation

Customer-centric value creation

and resolving conflict based on observed team behaviour in high-pressure scenarios

Conflict navigation strategiesPractical approaches to identifying

Maintain quality while adapting to customer variability

Leadership and competency development to manage supply chain logistics

Decision-Making Tools Customer-centric value creationStructured Problem Solving for Operational Excellence In this hands on module, youll work through a full cycle creative process using the Simplex 8 step framework to solve a real supply chain problem from your own experience. Youll be guided to: Frame and define complex, real world problems Map the causes, obstacles, and implications Generate and evaluate multiple solution ideas Build a concrete and implementable action plan Anticipate resistance and