Learning and Assessment Kit-SISSS00113 Group Exercise Leader Skill Set ICP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and verify electrical installations MEM10022 Commission and decommission high and low voltage equipment or installations MEM10023 Design and connect control switching of circuits for building services and industrial equipment MEM10024 Install and troubleshoot luminaires and ancillary equipment MEM10025 Undertake a capstone assessment MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13017 Apply safety practices

Units of competency BSBESB301 Investigate business opportunities BSBESB401 Research and develop business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

health prevention and promotion programs CHCMHS010 Implement recovery oriented approaches to complexity CHCMHS011 Assess and promote social

including rationale

Learning and Assessment Kit-SISSS00113 Group Exercise Leader Skill Set ICP aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to