Learner Resources-BSBOPS305 Process customer complaints Professional Development Core units CHCCCS010 Maintain a

Core units CHCCCS010 Maintain a high standard of service CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAHA001 Assist with an allied health program HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units CHCAGE001 Facilitate the empowerment of older people CHCDIS007 Facilitate the empowerment of people with disability CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Core units BSBWOR502 Lead and manage team effectiveness ICTICT608 Interact with clients on a business level ICTICT610 Manage copyright

and academic support accordingly

pastries and breads SITHCCC020 Work effectively as a cook SITHKOP002 Plan and cost basic menus SITHKOP004 Develop menus for special dietary requirements SITHKOP005 Coordinate cooking operations SITHPAT006 Produce desserts SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXINV002 Maintain the quality of perishable items SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITHFAB002 Provide responsible service of alcohol BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry HLTAID003 Provide first aid (Hospitality) SITHCCC003 Prepare and Present Sandwiches SITXWHS001 Participate in safe work practices SITXGLC001 Research and comply with regulatory requirements Additional Electives BSBFIA401 Prepare financial reports SITXHRM002 Roster staff SITXWHS002 Identify hazards

ethics and privacy in an ICT environment ICTPRG402 Apply query language ICTPRG403 Develop data-driven applications ICTPRG404 Test applications ICTPRG405 Automate processes ICTPRG410 Build a user interface ICTPRG414 Apply introductory programming skills in another language ICTPRG415 Apply skills in object-oriented design ICTPRG419 Analyse software requirements ICTPRG430 Apply introductory object-oriented language skills Elective units ICTDBS403 Create basic databases ICTICT404 Use online learning tools ICTICT408 Create technical documentation ICTICT420 Develop client user interface ICTPMG401 Support small scale ICT projects ICTPRG407 Write script for software applications BSBWHS304 Participate effectively in WHS communication and consultation processes BSBCRT401 Articulate

Learner Resources-BSBOPS305 Process customer complaints Professional Development Core units CHCCCS010 Maintain aOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all